客户背景
位于克拉克斯维尔的中心, 1945年以来的TN, 蒙哥马利农民合作社 is a full-service Agricultural Supply 零售er. It is part of the 60-member statewide Tennessee Co-op System, made up of 70,000+ farmers.
Locally owned, 蒙哥马利农民合作社 consists of four locations open to the public. Membership is optional but not required. The Co-op offers a wide range of products for farm, lawn & garden, pets, sporting goods, automotive, country living and more.
”We needed an equipment and support combination to simplify our communications without a major upfront capital investment.
乔什·布里格斯General Manager, 蒙哥马利农民合作社
的挑战
Obsolete equipment in old buildings located throughout their grounds, made communication difficult between buildings and locations. Executives Searched for a vendor that would listen to them and include management in designing the right solution.
A primary concern was that the antiquated phone system did not allow transfers. Someone in the next room could not receive a call that another employee answered.
The outdated phone system did not have Voicemail. Employees wrote down phone messages and placed them in individual mailboxes. When a call came in for an employee in another location, the caller received a different number they had to call back.
Another significant issue was the capital investment. How could they get the best technology and still remain within their budget?
解决方案
A business associate of the Co-op recommended Hiscall. They told Josh Hiscall was easy to work with and they were happy with the service, bt365游戏平台与诚信.
杰克记得……
”One company quoted a solution much more expensive than Hiscall’s option, with technology that was not nearly as good as the Hiscall solution.
乔什·布里格斯General Manager, 蒙哥马利农民合作社
Company executives also considered a cloud-based approach but were not comfortable with it. 杰克解释说, “We preferred to keep the equipment onsite as a failsafe against internet and technology failure.”
Hiscall’s Sales Consultant listened to their needs. He suggested the Hiscall Managed 服务 solution at a reasonable monthly charge with no surprises or unexpected expenses. An integrated equipment and support package, Hiscall Managed 服务 ensures priority dispatch on repairs and changes at no additional charge. Hiscall Managed 服务 also makes migration, additions and expansions easy to manage.
杰克回忆道, “当技术人员来的时候, they ran all new cabling and removed old, 电线断裂和重复. They came in, placed the equipment and had everything up and running seamlessly in no time. We were amazed that it could all go so smoothly.”
One of Josh’s main objectives was to have all the features they wanted. Employees would let the techs know of something they wanted, and the techs programmed it into the system.
Josh felt Hiscall’s concern for the Co-op’s wellbeing in each aspect of the install. He was impressed on multiple occasions when they asked for something specific and a tech replied, “我们可以做到, 但是如果我们这样做, it will save you money and will work better for you.”
Hiscall provided training on the phone features employees used the most. Techs showed staff how to use the prompts to increase employee efficiency.
结果
Josh reports that the Co-op now has an efficient, up-to-date phone system. They finally have Voicemail and are able to transfer calls from station to station, building to building and location to location.
Josh finds the new system is easy to use and saves time for everyone. Employees can listen to and save their messages. 电话转接很容易.
Hiscall’s Managed 服务 solution provides an extra level of comfort. They avoided the large initial expense. They enjoy priority service at no added cost. The system will expand easily as the company continues to grow.
Josh says, “Hiscall has exceeded our expectations.” The result is a streamlined communications system saving time and money. Employees spend their time helping customers. And best of all, management is rewarded with peace of mind.
